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The automotive service manager is the person that is responsible for the supervision of the service department for an auto dealer. They act as go-between for the customer, mechanic, and an auto dealer. The major part of their duties includes customer satisfaction and customer relations. They are ultimately the individual who is responsible for productivity and profitability of the service department. Part of this responsibility includes sales, and keeping all customer service records.
The service manager is also responsible for the safety concerns pertaining to the maintenance of all customer vehicles. This requires that they oversee all aspects of mechanical operations to assure that the service provided is at the highest level of quality. Every vehicle serviced by the automotive department must be inspected by the automotive service manager or his representative prior to returning the vehicle to the customer.
The automotive service manager needs to focus on all that is required of him at all times. They are responsible for all aspects pertaining to service department personnel, including hiring and supervising. This includes maintaining all employee files and documenting any discrepancies and also being responsible for reviews and raise considerations.
The manager is also responsible for ensuring that the department reaches the goals and objectives as they pertain to the annual budget. Often they will be required to make a marketing plan to promote new and repeat business. While a majority of the customers may come as a result of cars purchased at the dealership, it is also the responsibility of the auto service manager to recruit customers outside of its client base.
All automobile manufacturers provide warranties on new vehicles. It is the responsibility of the automotive service manager to be up-to-date on all the information pertaining to warranties and provide this information to his staff. They must also keep track of any recall that may have been set forth by the automotive manufacturer.
An individual who gets hired for this position will usually have an extensive mechanical background, preferably with the dealer or at least in the line of cars the dealer sells and services. This experience is pertinent to understanding the full realm of the job and its responsibilities. Being familiar with the line of cars carried by the dealer helps greatly in their ability to complete the tasks of the job.
This position is typically a well-paid position and, in many cases, includes a respectable benefits package. In many instances this individual will receive a demo car and full medical and dental benefits. Being promoted for this position can be lucrative and rewarding for an experienced mechanic.
The Automotive Dealership Service Management is the individual who is responsible for overseeing all operations of the automotive service department for a car dealer. As such, they are responsible for all personnel related duties, customer service relations and maintaining up-to-date information on all new vehicles and their service warranties. The Automotive Dealership Service Management is also responsible for all training of service department staff including updating them on information pertaining to new models that are being manufactured by the manufacturer.
